Frequently Asked Questions
Everything you need to know about bringing Reel home.
What materials are used in Reel home products?
We prioritize sustainable and high-quality materials, ranging from FSC-certified woods to premium organic textiles, ensuring durability and style for your living space.
How long will it take for my furniture to arrive?
Standard shipping typically takes 7-14 business days. For larger furniture items, our white-glove delivery service will contact you to schedule a specific arrival window.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.
Do you offer assembly services?
Yes, many of our larger pieces are eligible for professional assembly at checkout. If selected, our team will build the item and remove all packaging materials for you.
How can I track my Reel order?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal to monitor your delivery.
Are Reel products covered by a warranty?
All Reel furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.